The information below is only a summary of some of our principal terms and conditions and does not supersede our full terms and conditions.

Confirmation of a hire booking – A signed copy of the hire agreement together with a customer booking number is due on the day of equipment pickup. Verbal bookings will not reserve our equipment or services.

Hire booking/s – Hire bookings on-line must be reserved in our system. As per the request we shall supply you with the equipment selected or close depending on availability. The cancellation of equipment booking less than 24hrs from pickup date will incur a 20% charge on the total amount.

Confirmation of production event booking – A signed copy of the estimate together with a customer purchase order number is due at least 14 days prior to the specified delivery date. Verbal bookings will not reserve our equipment or services.

Payment terms for hire customers – Full payment of the amount shown on your estimate is due when the booking is confirmed. If the customer is approved for credit the balance outstanding must be paid on the return of the gear. Otherwise the balance is due 14 calendar days prior to the specified delivery date.

Note: All hire customers must have 50points of ID and will be logged in our database. All customers are recorded when entering the premise for quality assurances only.

Damage Waiver Option:: All hirer's have the option to opt for insurance on the equipment while on hire. This will incur a 5% extra cost on the total amount hired for the equipment. This will cover the equipment for accidental breakage. Equipment will not be covered due to negligence on behalf of the hirer. Damaged lamps will be covered by this insurance and only replaced on return of equipment. Please follow correct procedures for transporting and use of special effects lighting. All damages not covered by this insurance will incur a repair or replacement cost to the hirer.

Payment terms for production clients – A deposit of 50% of the amount shown on your estimate are due when the booking is confirmed for anything over $20,000inc. If the customer is approved for credit the balance owed is due 14 calendar days from the specified show end date. Otherwise the balance is due 7 calendar days prior to the specified delivery date. 

Changes in a Quotation/Estimate – A Quotation/Estimate is given as a guideline as per what equipment is required to supply the Event with the following services. At any time TLD Services has the Wright to re-submit an estimate at a post event date with new cost that was approved by the client at the time of the event. This approval can be given by either verbal or by re-signing a final estimate before or during the event date.

Overdue Payments – Any overdue payments passed the agreed payment period will be forwarded to a Credit Agency. Any extra cost or interest incurred by this service will be passed on to the client for payment as a breach of our payment terms.

Equipment security and insurance – The client is responsible for providing 24-hour security and insurance for the equipment whilst it is at the job site.

Labour hours and rates – The labour hours shown on all quotations are estimates only. Actual hours may vary and the amount invoiced will vary accordingly. All crew Day-rates are locked at 12hours, all hours exceeding the 12 hours will be charged out at full rate as per the agreed amount.

Sale items – Any sale items included on this quotation will be billed separately and may be subject to sales tax.

Cancellation fees for Productions – If the booked equipment and/or labour are cancelled less than 7 days from event date a cancellation fee of 25% of the event amount will be payable. If the booked equipment and/or labour are cancelled less than 3 days from event date a cancellation fee of 50% of the event amount will be payable. All deposits are non refundable.

Upon signing the estimate the client is indicating their understanding and acceptance of the full terms and conditions upon confirmation of the booking.